Japan Airlines (JAL), one of Asia’s most reputable carriers, continues to offer exceptional service standards across its global offices. The Japan Airlines Taipei Office is a prime example of JAL’s commitment to excellence, providing an essential gateway for travelers in Taiwan. This strategically located office caters to both local and international travelers, offering comprehensive airline support services with a customer-first approach. Whether you're planning a short trip to Tokyo or a long-haul flight to New York, the Japan Airlines Office in Taipei is your one-stop solution for a smooth travel experience.

Convenient Location in the Heart of Taipei

Positioned in a prime business district, the JapanTaipei office is easy to access for residents, business travelers, and tourists alike. Located at 11F., No.138, Section 3, Minsheng East Road, Songshan District, Taipei City 105, Taiwan, the office is surrounded by commercial centers, consulates, and transportation links, making it incredibly convenient for walk-ins and scheduled appointments.

The office’s central location ensures that travelers can reach it within minutes from major MRT stations and bus stops. Whether you’re dropping in to inquire about ticketing or need urgent travel assistance, the Japan Airlines Office in Taipei ensures accessibility and timely service.

A Wide Range of Customer-Centric Services

What sets the Japan Taipei office apart is the depth of services it offers. The office is fully staffed with trained professionals who provide personalized assistance to all types of travelers. Here are the key services available:

1. Flight Reservations and Modifications

Travel planning begins with reliable bookings, and the Japan Airlines Office in Taipei simplifies this process with expert support. Passengers can make flight reservations, check seat availability, inquire about route options, and adjust travel dates—all under one roof. Whether it’s a one-way ticket or a complex multi-city itinerary, the office staff ensures accuracy and convenience.

2. Ticket Reissues and Refunds

Unexpected changes happen, and the office is well-equipped to manage them. If you need to rebook a canceled flight or request a refund due to changes in travel plans, the Japan Taipei office handles all necessary procedures quickly and in accordance with JAL’s global policies.

3. Baggage and Lost Item Services

Baggage-related concerns are a common traveler issue. The Japan Airlines Office in Taipei offers support for delayed, lost, or damaged luggage. You can also inquire about special baggage rules, extra allowance charges, and sports or musical equipment transport. The office coordinates with airport ground services to ensure your belongings are tracked and recovered efficiently.

4. JAL Mileage Bank (JMB) Assistance

Loyalty program members can manage their accounts directly through the Taipei office. Whether you want to redeem miles, check your points balance, or upgrade your membership status, the Japan Taipei office provides full support for all JMB-related transactions.

5. Special Travel Assistance

Japan Airlines is known for inclusive travel. The Taipei office accommodates travelers with specific needs, including senior passengers, travelers with disabilities, or those needing medical support. You can request wheelchair assistance, medical clearance, or dietary accommodations for your flights, all coordinated seamlessly through the office.

Professional Multilingual Staff

A key asset of the Japan Airlines Office in Taipei is its professional, multilingual staff. Proficient in Mandarin, Japanese, and English, the team ensures clear and effective communication for a diverse customer base. This multilingual capability makes it easier for both Taiwanese travelers and international visitors to receive accurate information and tailored service.

Whether you’re a Taiwanese business traveler, a Japanese expat, or a tourist visiting Taipei, the courteous staff at the Japan Taipei office makes every interaction comfortable and productive.

Japan Airlines Operations at Taipei Airports